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FAQs

How do I order?

The easiest way to place an order is online. This way you can see if an item is not in stock and get the correct shipping costs based on the weight of your order and the destination.

Any discounts?
Many items have a quantity discount for that specific item. So if you buy multiple amount of the SAME ITEM, you get a price break. Other items are sold in mixed dozens (all sizes included) at a discounted price. If you wish to buy in larger quantities, please contact us.

What is your order minimum?
The order minimum to purchase wholesale is $100 and there is no minimum per item.

I forgot the password and can't login. What do I do?
Click HERE to type your email address and get your password emailed to you. 
   

Shipping Cost

You can place in your cart all the products you like and then click on "checkout". You will then see the costs to ship your order using the different carriers. Keep in mind this is only an estimate. The final cost is usually cheaper and we will make the adjustment on your invoice.


International Orders
We ship to most countries in the world. We do not give quotes for international shipping through email. To determine your shipping cost, please add products to your shopping cart and click to "checkout". You will then see the shipping costs with the various carriers. Keep in mind those numbers are estimates only. The actual cost would be determined once the order is ready and will, most likely, be cheaper. We will then make the adjustment on your invoice and charge you accordingly.

 

When International packages are sent, we automatically email tracking information. This information verifies the package has been sent and should arrive within 6-10 business days (USPS priority). We will not be responsible for any local custom clearance fees, duties or delays. If the package has not been received in that time, please contact your local custom's office or postal carrier and see if it is being held for any reason. This will be your respnosibility.



Is it safe to buy on your web site?
We are committed to safeguarding customer information and combating fraud. We have implemented industry leading security initiatives, and our data is protected by the strongest encryption methods and security protocols available. We are using the latest 128-bit Secure Socket Layer (SSL) technology for secure Internet Protocol (IP) transactions. We employ industry leading encryption hardware and software methods and security protocols to protect customer information.

In addition, we have the GO DADDY certification which prevents over 99.99% of hacker crime. Their service, the leading in the industry, tests and certifies our site daily to pass the FBI/SANS Internet Security Test. We do not store credit card information on our site.

How long before I get my order?
we usually ship all orders within 1-3 business days. Depending on the shipping method chosen, your order will be received within 1-6 days from ship date.

Can I track my order?
If you use UPS, your order is fully trackable. Once your order ships out, you will get an email from UPS with the tracking number.

How do I know when my order is shipped?
You will get an email from us and from UPS, informing you the order was shipped out.

What payment methods do you accept?

We accept payments from all major credit cards including Visa, Mastercard and Amex. You can pay us through paypal or google checkout. We also offer COD Money Order to US customers.

What is your Return Policy?

We have an extremely low return rate, which speaks for the quality and service of our products and store. However, in the event you do need to return an item, we try to make it "hassle free".

 

The following conditions apply to refunds/exchanges:
1. Please contact us (click the "Contact us" link) to get an authorization. UNAUTHORIZED ORDERS WILL BE REFUSED.

2. An item may be returned or exchanged within 7 days (postmarked) of receipt.
3. Item must be in new/unused condition with all original tags and packaging
4. NO COD's accepted.
5. Shipping costs are not refundable
6. Items are refunded to the same payment method used

8. There will be a 20% restocking fee, unless a mistake was done on our end.
9. Credit card and paypal payments would be refunded to the same payment method. Money orders payments would not be refunded but given as a credit towards future orders.



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