Frequent Asked Questions:
What is your Return Policy?
We have an extremely low return rate, which speaks for the quality and service of our products and store. However, in the event you do need to return an item, we try to make it "hassle free".
The following conditions apply to refunds/exchanges:
1. Please contact us (click the "Contact us" link) to get an authorization. UNAUTHORIZED ORDERS WILL BE REFUSED.
2. An item may be returned or exchanged within 14 days (postmarked) of receipt.
3. Item must be in new/unused condition with all original tags and packaging
4. NO COD's accepted.
5. Shipping costs are not refundable, unless a mistake was done on our end.
6. Items are refunded to the same payment method used
7. Returns or exchanges will not be accepted for items on sale.
Once approved, please return your order to:
Belt Stars Inc.
3590 S. State Rd. 7 Suite 218
Miramar, FL. 33023
For any questions, please call 954-966-1940
DURING THE HOLIDAYS (NOVEMBER 23 - DECEMBER 23), OUR RETURN POLICY IS 30 DAYS FROM THE DAY THE ORDER WAS SHIPPED OUT.
Shipping Cost
You can place in your cart all the products you like and then simply change the zip code under the "shipping Options" at the bottom and click on "Recalculate". The adjusted shipping rates will appear.
FREE shipping is currently offered for all USA orders over $100. Shippping method is USPS priority or UPS ground. Faster options are available for a fee.
Is it safe to buy on your web site?
We are committed to safeguarding customer information and combating fraud. We have implemented industry leading security initiatives, and our data is protected by the strongest encryption methods and security protocols available. We are using the latest 128-bit Secure Socket Layer (SSL) technology for secure Internet Protocol (IP) transactions. We employ industry leading encryption hardware and software methods and security protocols to protect customer information. We do not store credit card information on our site.
In addition, we have the HACKER SAFE certification which prevents over 99.99% of hacker crime. Their service, the leading in the industry, tests and certifies our site daily to pass the FBI/SANS Internet Security Test. The "live" HACKER SAFE mark (on the top of each page) appears only when a web site's security meets the highest security scanning standards of the U.S. government, Visa, MasterCard, American Express and Discover.
How much is shipping charges?
Shipping charges depends on the weight of the products you purchase and is calculated in real time.
What carrier do you use to ship your products?
We use the United States Postal Service and UPS.
How long before I get my order?
Most of our items are in stock at all times. Therefore, we currently ship 95% of our orders within 2 business days. If an item happens to be on backorder, we will notify you immediately.
Priority Mail usually takes 2-3 business days within the US. First Class mail takes 2-5 business days.
Allow 1-2 weeks for international orders due to customs regulations.
Can I track my order?
Because our customers have requested the best priced shipping in the industry and we listened, we ship all items using the United States Postal Service and using Priority mail which is one of the safest. Unfortunately, there is no way to track these packages, though you will recieve a delivery confirmation number.
How do I know when my order is shipped?
When you order with us, we will email an order confirmation to you, informing you of the date it was shipped.
What payment methods do you accept?
We accept payments from all major credit cards including Visa, Mastercard and Amex as well as paypal payments.
I have a business and would like to sell your products. Do I get a better price?
We have a section for wholesale for customers who have businesses and can sell our products. The order minimum to purchase wholesale is $100. Click on the "wholesale" link on the top menu of this page to get there.
I forgot the password and can't login. What do I do?
Click HERE to type your email address and get your password emailed to you.
What if my credit card gets declined?
There are 3 possible reasons:
- You exceeded your credit limit. Advice: try another card
- Billing address doesn't match cardholder's bank records. Advice: check out your last statement and try again
- You entered the wrong CVV2 code. Advice: locate the code on your card and try again
I was told my transaction was declined. Why I see several transactions on my credit card?
When you entered the billing information and your credit card number, we passed that information to your bank. If there is such a credit card, your bank froze some money to make sure it will be available in case the transaction will be completed. For some reason your transaction was declined and we informed your bank about that through our payment gateway. But the bank will not release the money immediately for their own reasons. Usually they hold the money for up to 10 days, but sometimes it can be held for up to 30 days. If you still do not believe us, just call your bank and ask them if the money LEFT your account.
So, if I try 5 times and 5 times I was told my transaction is declined, there is a whole bunch of frozen money on my credit card?
Yes. It is a way banks work nowadays. Just wait several days and your money will be released.
Special note for international customers
We offer "First class international" shipping option. This option is the most economical but time frame varies and could take weeks, if not more, to reach the destination.
USPS Express Shipping Chart:
|
Order Before |
Expected Delivery |
|
Monday 1PM EST |
Tuesday |
|
Tuesday 1PM EST |
Wednesday |
|
Wednesday 1PM EST |
Thursday |
|
Thursday 1PM EST |
Friday |
|
Friday 1PM EST |
Monday |
|
Saturday 1PM EST |
Tuesday |
|
Sunday 1PM EST |
Tuesday |
Please allow one extra business day if a holiday falls on or between the order date and expected delivery date. |
